Hospitality Director Maplewood, MN

Hospitality Director

Full Time • Maplewood, MN
Chick-fil-A Maplewood is seeking a Hospitality Director to oversee front-of-house operations and lead the hospitality team to exceed service goals.
 
Position Type: Full-Time
 
Pay Type: $16.00/hr - $18.00/hr
 
Benefits:
  • Health benefits (Full-time)
  • 401k retirement plan
  • Monthly bonus program
  • Paid time off (Full-time)
  • Sundays off
  • Positive work environment
  • Food discounts
  • Scholarship opportunities (Full-time)
  • Career advancement opportunities with Leadership Development Program
 
Responsibilities:
  • Serve as a hospitality and service subject matter expert
  • Set team goals, share scores visually, and celebrate accomplishments 
  • Develop efficient front-of-house processes and procedures and effectively communicate them with the team
  • Partner with training and operations directors to ensure team members are properly trained on Chick-fil-A’s hospitality models (CORE 4, 2nd Mile Service, Guest Recovery)
  • Provide feedback and coaching to front-of-house team members and leaders
  • Address and respond to customer comments (CARES) within 24 hours
 
Qualifications and Skills:
  • Heart for serving others
  • Positive and encouraging attitude
  • Effective communication skills
  • Proven ability to lead in fast-paced environments
  • Adaptable and willing to assist wherever needed




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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.