Training Director Maplewood, MN

Training Director

Full Time • Maplewood, MN
Chick-fil-A Maplewood is seeking a Training Director to support the business by training and coaching team members and tracking team member development. The Training Director provides the tools to succeed at active day-to-day training and guides the team to exceed service and revenue goals. 
 
Position Type: Full-Time 
 
Pay Type: $16.00/hr - $18.00/hr
 
Benefits:
  • Health benefits (Full-time)
  • 401k retirement plan
  • Monthly bonus program
  • Paid time off (Full-time)
  • Sundays off
  • Positive work environment
  • Food discounts
  • Scholarship opportunities (Full-time)
  • Career advancement opportunities with Leadership Development Program
 
Responsibilities: 
  • Creates an in-depth training program and oversees all training being done
  • Delegates tasks to team trainers and frequently checks in with them to ensure training is properly completed and documented 
  • Conducts assessments and evaluations of team members. Holds the team accountable for their performance and develops them through continual feedback and coaching
  • Educates and informs the team when a new product is released. Ensures that the team is aware of the rollout day and the details about the item
  • Demonstrates a complete understanding of all front-of-house and back-of-house positions. Serves as a subject matter expert to team members for ongoing hospitality and operational support
  • Leads all aspects of quality guest relations, ensuring that 2nd Mile Service is delivered at all times 
  • Communicates employee policy and procedure violations to the leadership team for appropriate handling 
 
Qualifications and Skills: 
  • Customer-service oriented 
  • Must be an excellent coach, communicator, and team builder
  • Adaptable, dependable, and strong work ethic 
  • Self-leader committed to personal growth 
  • Organizational skills
  • Displays patience and a positive attitude 
  • Desire to continuously learn 
  • Willingness to step outside of job role to assist in other roles 




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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.